Frequently Asked Questions

Non-subscription products

Can I get a refund or exchange?

For our one-time purchase products, if the product that you have ordered and received is faulty it can be returned for a full refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Simply email us at support@crochetsurprise.com

Our policy lasts 30 days. If 30 days have gone by since you received your one-time purchase product from us, unfortunately we can’t offer you a refund.

There are no exchanges for changing your mind.

Please note that we do not offer refunds on SALE items.

Subscription products

How does Crochet Surprise work?

Crochet Surprise is a monthly recurring subscription box, similar to a magazine subscription. Each month, a Crochet Surprise box will be delivered to your doorstep. The box will contain a crochet pattern, yarn and all other materials* required to complete the monthly crochet project. It will also contain a select bag of premium loose leaf tea. Subscriptions can be purchased on a monthly or annual plan.

There is also the option to purchase Crochet Surprise as a gift for someone. Gifts can be bought in increments of 1, 3, 6 or 12 months and are charged as one off payments and will not become a recurring payment.

*Crochet hooks are not included.

How much does Crochet Surprise cost?

Crochet Surprise offers a month to month or 12 month prepay plan. These two plans are recurring and rebilled monthly or annually, respectively. The month to month plan is charged each month at $29.95 plus shipping. The 12 month pre paid plan is $27.95 plus shipping per month and is charged in one annual payment.

Crochet Surprise can also be purchased as a gift. There are four gift options, which are charged as one off payments and do not recur. The gift options are outlined below:
1 month gift $29.95 plus shipping.
3 month gift $89.85 plus shipping.
6 month gift $179.70 plus shipping.
12 month gift $335.40 plus shipping.

How do I sign up for Crochet Surprise?

Signing up is easy and only takes a moment. Click here to join today!

Where does Crochet Surprise ship?

Crochet Surprise ships internationally. We are based in the United States (U.S.) and all our boxes are sent from this location.

When should I expect my box?

Crochet Surprise will ship boxes once a month, around the 25th of the month, depending on which of these dates falls on a business day. If you're located in the U.S. your box should arrive 2-5 business days after shipping. All other countries will take a couple of weeks, depending on your location.

If you commence your subscription before midnight PDT time on the 23rd of the month, you will receive that month's box. All subscriptions commenced after the 23rd of each month will receive the following month's box as their first shipment.

Who ships Crochet Surprise?

Crochet Surprise is shipped via United States Postal Service (USPS) Priority Mail.

How much does shipping cost?

A flat shipping fee is charged per box and is dependent on your shipping address.

How does the billing cycle work?

The billing cycle only applies to the recurring month to month and 12 month prepay Crochet Surprise plans. Customers will be rebilled on the 1st of the month, following the delivery of each box (month to month plan) or their 12 month anniversary (annual plan), prior to their next shipment. Customers on a 12 month prepay plan will receive a renewal email reminder, two weeks prior to being charged a new 12 month prepay plan.

Customers who have bought a one time gift will not be rebilled at the completion of their gift selection.

See below for specific details regarding each recurring plan and gift payments:

Month to Month Plan
The cost of your first box will be charged immediately upon purchase of your plan. If this falls between the 1st to midnight of the 23rd of the month (PDT time), you will receive that month's box and be rebilled on the 1st of the following month, in advance of your next shipment.

For example: Purchase your month to month plan on the 6th of May. You will immediately be charged $29.95 plus shipping and your first box will be shipped around the 25th of May. You will then be re-billed on the 1st of June, prior to the shipment of your second box. Subsequent re-bills will occur on the first of each month unless you cancel your subscription.

If your initial payment falls between the 24th and the final day of the month (PDT time), you will be charged immediately upon purchase of your plan, however you will not receive that month's box, as you have missed the order cut off for that month. You will receive your first box, in the month following your initial payment and then will be rebilled on the 1st of the following month, prior to your second shipment.

For example: Purchase your month to month plan on the 26th of May. You will immediately be charged $29.95 plus shipping, your first box will be shipped around the 25th of June and you will be rebilled on the 1st of July. Subsequent re-bills will occur on the first of each month unless you cancel your subscription.

12 Month Prepay Plan
The cost of your 12 month prepay plan will be charged immediately upon purchase of your plan. If this falls between the 1st to midnight of the 23rd of the month (PDT time), you will receive that month's box and be rebilled on the same date as your initial purchase the following year.

For example: Purchase your 12 month prepay plan on the 6th of January 2020. You will immediately be charged and your first box will be shipped around the 25th of January 2020. You will receive a new box each month, to a total of 12 boxes and then be re-billed on the 6th of January 2021 unless you opt out of your plan.

If your plan is purchased between the 24th and the final day of the month (PDT time), you will be charged immediately upon purchase of your plan, however you will not receive that month's box, as you have missed the order cut off for that month. You will receive your first box, in the month following the commencement of your plan and then be re-billed on the same date as your initial purchase the following year.

For example: Purchase your 12 month prepay plan on the 26th of January 2020. You will immediately be charged and your first box will be shipped around the 25th of February 2020. You will receive a new box each month, to a total of 12 boxes and then be re-billed on the 26th of January 2021 unless you opt out of your plan.

Billing of gifts

Gifts are charged as a total once off charge upon purchase of the gift. These payments are not re-billed at the completion of the gift period.

How do I update my billing and shipping details?

Simply email support@crochetsurprise.com. If you purchase a gift and need to update the recipient's shipping and email details, please email support@crochetsurprise.com.

How do I cancel my plan?

Simply login into your account in our members area (https://www.crochetsurprise.com/login). Select the subscription and then click cancel.

When will my cancellation take effect?

The cancellation of your month to month or 12 month prepay recurring payments will take effect just before your next rebill date. The reason is because you have paid up onto that point and therefore still get access to our members area. For month to month plans, if you have been rebilled prior to cancelling your payment, you will receive that month's box. After cancelling your recurring payment, you will cease to be re-billed and therefore your box will not be shipped the following month.

For the 12 month prepay plan, when you cancel your plan, you will not be re-billed on your subscription anniversary. You will however continue to receive your Crochet Surprise box each month until all of your 12 prepaid boxes have been shipped. There will be no prorated refunds issued.

What if I cancel my month to month plan before I enter the recurring billing cycle?

If your initial payment occurs between the 1st and the 23rd of the month (PDT time) inclusive, and you cancel before being rebilled on the 1st of the following month, you will receive that month's box which will be shipped around the 25th. No further payments will be incurred or boxes shipped.

If your initial payment occurs between the 24th and the last day of the month (PDT time) inclusive, you will receive your first box in the following month. If you cancel your plan prior to being rebilled on the 1st of the month following the shipment of your first box, no further payments will be incurred or boxes shipped.

How do I contact you?

You can contact us anytime at support@crochetsurprise.com